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    Industry: Healthcare & Allied

    Filipino Medical Virtual Assistants for Australian Clinics

    Cliniko, Halaxy, Best Practice and Medical Director-trained. Bookings, Medicare claims, patient comms, file admin, fully managed. From $55/day.

    4.9/5from 200+ Australian founders
    Practice software trained Live in 14 days 14-day risk-free trial
    Get matched in 60 seconds

    Optional, we'll SMS you the booking link

    What's eating your practice manager's day

    Phones never stop

    Front desk drowning. Calls missed = patients lost to the next practice down the road.

    Claims rejection pile

    Medicare/HICAPS rejections sit in a folder for weeks. That's revenue waiting for a 5-min fix.

    No-show rate climbing

    20%+ no-shows because confirmation calls/SMS aren't happening reliably.

    Reception turnover

    You replace reception every 9 months. Each time = 4 weeks of training + service drops.

    What our healthcare VAs actually do

    • Patient bookings: phone, email, HealthEngine, HotDoc
    • Calendar management across multiple practitioners, multi-location
    • Appointment reminders: SMS + email, configurable lead times
    • New patient intake: registration forms, history collection, ID verification
    • Medicare claims: bulk bill, item number reconciliation, rejection chase
    • HICAPS and private health claims: submission, rejection follow-up
    • Workers comp and DVA admin: file numbering, claim status, paperwork
    • Referral management: incoming + outgoing, GP letter generation
    • Recall and reminder management: care plans, vaccinations, follow-ups
    • Inbox management: practice email triage, action vs reply vs escalate
    • File admin: scanning, filing, electronic note assembly
    • Test result follow-up: pathology, radiology, specialist letters
    • Billing: co-payments, invoice generation, payment plan setup
    • Compliance reminders: CPR, accreditation, professional dev tracking

    Tools your medical VA already knows

    Medical PMS

    • Best Practice
    • Medical Director
    • Genie
    • Zedmed

    Allied PMS

    • Cliniko
    • Halaxy
    • Nookal
    • Power Diary
    • Coreplus

    Online booking

    • HealthEngine
    • HotDoc
    • MyHealth1st

    Claims

    • Medicare Online
    • HICAPS
    • Tyro
    • Medipass

    Comms

    • SMS Broadcast
    • Burst SMS
    • ClickSend

    Records & portals

    • My Health Record
    • MIMS
    • DVA portal
    • WorkCover portal

    How we get your VA live in 14 days

    1

    Brief us

    Tell us your tools, hours and healthcare & allied workload.

    2

    We shortlist

    Industry-matched VAs, vetted and tested, in 5 days.

    3

    You hire

    Pick your VA. Live in 14 days. 14-day risk-free trial.

    What Australian clinics say

    "Our no-show rate halved in 60 days because the reminders finally happen reliably."

    DAM
    Dr. Anjali M.
    Owner, GP clinic, Sydney

    "Medicare rejection chase used to be on a to-do list nobody got to. Now it's processed weekly, we recovered $34k in the first 4 months."

    MC
    Mick C.
    Practice Manager, physio group, Brisbane

    "Front-desk turnover was killing us. Our VA's been with us 18 months, same person, every day."

    EL
    Erika L.
    Director, allied health clinic, Perth

    Medical VA, frequently asked questions

    Ready to take the phone load off reception?

    Brief us in 15 mins. Your VA's live in 14 days. 14-day risk-free trial.