Question 1

Are your VAs trained on Halaxy, Cliniko and Splose?

Accepted Answer

Yes. Our allied health VAs are pre-trained on Halaxy (free core, NDIS-native), Cliniko (AU-built, dominant in physio), and Splose (NDIS-specialist). They handle bookings, billing, claims, recalls and FCA report support across these platforms. We also cover Power Diary, Nookal, Coreplus and Genie.

Question 2

Can they help with OT FCA report writing?

Accepted Answer

Yes, to your template and standard. They take your assessment notes, observations and supporting data, then build the first-draft FCA report (Functional Capacity Assessment), typically 20-40 pages. You review, refine and finalise. Most OTs reclaim 10-15 hours per report.

Question 3

Will they handle NDIS billing across all three management modes?

Accepted Answer

Yes. They submit agency-managed claims via PRODA (the NDIS Provider Portal), generate plan-managed invoices to plan management companies, and invoice self-managed participants directly. They chase rejections, fix coding issues and reconcile against payment.

Question 4

Can they process Medicare Better Access claims (HICAPS/Tyro)?

Accepted Answer

Yes. They submit Medicare Online claims under the Better Access initiative for psychology, occupational therapy, social work and dietetics. Plus HICAPS/Tyro real-time processing for private health insurance. Plus DVA, WorkCover (state-specific), and TAC where relevant.

Question 5

How much does an allied health VA cost?

Accepted Answer

We discuss pricing on the discovery call. Pricing varies depending on whether you need a pure admin VA (bookings + claims) or a senior VA who supports FCA reports and NDIS plan implementation.

Question 6

Will they reduce our no-show rate?

Accepted Answer

Usually. Proactive 48hr/24hr/2hr reminder cadence via SMS and email reliably drops no-show rates. Most practices see no-shows drop from 20-25% to under 10% within 90 days.

Question 7

How do they handle AHPRA privacy and My Health Records compliance?

Accepted Answer

All allied health VAs sign Privacy Act and My Health Records Act-aligned NDAs. They access your practice software via your own logins with 2FA. Patient records never leave the practice system. Access revoked instantly on departure.

Question 8

What about workers comp and DVA admin?

Accepted Answer

Standard. They navigate insurer portals (state-specific WorkCover schemes), file claims, chase approvals, manage gap payments, and track DVA paperwork. Common use case for clinics with high comp volume.

Question 9

How fast can an allied health VA start?

Accepted Answer

14 days from first call. By day 7 they're shadowing in your practice software; by day 14 they're processing bookings and submitting claims.

Question 10

Will my clinicians still need to do FCA reports themselves?

Accepted Answer

They'll still finalise and sign reports, clinical judgment stays with the clinician. But the VA does the structural assembly, formatting, evidence collation and first-draft narrative. Most OTs cut FCA writing time by 70-80% with VA support.

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Filipino Allied Health VAs for Australian Clinics

Where allied health practices lose hours every week

OTs are drowning in FCA reports

NDIS billing is brutal across 3 management modes

No-shows kill the schedule

Multi-rail billing eats your front desk

What our allied health VAs do

OT-Specific Support

Bookings & Recall

Multi-rail Billing

Patient Comms

Practice Operations

Tools your allied health VA already knows

Practice mgmt

Online booking

Billing

NDIS

Comms

Compliance

How we get your VA live in 14 days

Brief us

We shortlist

You hire

What Australian allied health practices say

Allied health FAQs

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Get FCA reports, billing and recalls off your plate