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    Industry: Logistics

    Virtual Assistants for Australian Logistics

    Trained on Cargobase, Shippit, Starshipit and ShipStation. Freight quoting, customer comms, track-and-trace, dispute resolution, fully managed. From $55/day.

    4.9/5from 200+ Australian founders
    TMS / WMS trained Live in 14 days 14-day risk-free trial
    Get matched in 60 seconds

    Optional, we'll SMS you the booking link

    Where freight and 3PL teams lose the day

    Quoting volume vs win rate

    30+ quote requests a day. You're quoting fast and losing on follow-up, the second touch never happens.

    Track & trace tickets

    Same questions every day: 'where's my freight, when will it land, why was it held in customs.' Burns hours of your team.

    Supplier coordination chaos

    5+ carrier portals, 3 customs brokers, multiple ports. Status lives in 12 different inboxes.

    Reporting takes a day

    End-of-week reporting (volume, GP%, on-time %, claim rate) takes 6 hours of manual spreadsheet work.

    What our logistics VAs actually do

    • Freight quoting: rate card lookup, multi-mode comparison, quote build
    • Quote follow-up and win/loss tracking
    • Customer service: track & trace, ETA updates, dispute resolution
    • Booking management: pickups, transport orders, manifest gen
    • Customs admin: paperwork prep, broker coordination, status tracking
    • Carrier coordination across Cargobase, Sendle, AusPost, TNT, StarTrack
    • Invoice reconciliation: carrier invoice matching, discrepancy resolution
    • Claims handling: initial lodgment, evidence collation, follow-up
    • Reporting: daily/weekly volume, on-time delivery, GP%, claim rates
    • Data entry into TMS/WMS: Cargobase, Shippit, Starshipit, ShipStation
    • CRM hygiene: customer notes, contact updates, segmentation
    • Vendor onboarding: new carrier setup, contracts admin

    Tools your logistics VA already knows

    TMS / Booking

    • Cargobase
    • Shippit
    • Starshipit
    • ShipStation
    • Sendle
    • GoSweetSpot

    WMS

    • CartonCloud
    • Manhattan
    • SAP EWM

    Carriers

    • AusPost
    • StarTrack
    • TNT
    • DHL
    • Aramex
    • Couriers Please
    • Allied Express

    Customs

    • Cargowise One
    • WiseTech

    ERP / Accounting

    • Xero
    • MYOB
    • NetSuite
    • SAP

    CRM

    • Salesforce
    • HubSpot
    • Pipedrive

    Reporting

    • Excel
    • Google Sheets
    • Looker Studio

    How we get your VA live in 14 days

    1

    Brief us

    Tell us your tools, hours and logistics workload.

    2

    We shortlist

    Industry-matched VAs, vetted and tested, in 5 days.

    3

    You hire

    Pick your VA. Live in 14 days. 14-day risk-free trial.

    What Australian logistics operators say

    "Track-and-trace ticket response times went from 12 hours to 45 minutes. Customer NPS jumped 18 points in a quarter."

    SK
    Steve K.
    GM, freight forwarder, Sydney

    "Carrier invoice reconciliation recovered $87k in the first 6 months. Pure cash that was leaking out before."

    AM
    Anna M.
    CFO, ecommerce logistics, Melbourne

    "Quote turnaround used to be 4 hours. With my VA running rate lookups it's 20 minutes. Win rate up ~22%."

    BT
    Bilal T.
    Director, transport broker, Brisbane

    Logistics VA, frequently asked questions

    Ready to clear the track-and-trace queue?

    Brief us in 15 mins. Your VA's live in 14 days. 14-day risk-free trial.